Terms and Conditions

Terms and Conditions of the BEDRA VINTAGE online store

Effective from 14 October 2026

1. Seller and contact

1.1. The online store at bedravintage.com (the "Store") is operated by BEDDRA spółka z ograniczoną odpowiedzialnością (BEDDRA sp. z o.o.), ul. Twarda 18, 00-105 Warsaw, Poland, entered in the Register of Entrepreneurs of the National Court Register (KRS) under number 0001180468, kept by the District Court for the Capital City of Warsaw in Warsaw, NIP (tax ID): 5253051415, REGON: 542069822, share capital: PLN 5,000 (the "Seller").

1.2. Contact: e-mail help@bedravintage.com, phone +48 503 338 952 (Monday–Friday, 8:00–17:00 CET), correspondence address: ul. Twarda 18, 00-105 Warsaw, Poland.

1.3. These Terms set out the rules for using the Store, concluding sales contracts and providing electronic services. They are available free of charge in the Store and can be saved and printed at any time.

2. Definitions

• Consumer – a natural person concluding a contract with the Seller that is not directly related to their business or professional activity.
• Entrepreneur with consumer rights – a natural person running a business who concludes a contract directly related to that business, where the contract is not of a professional nature for them (in particular in light of their registered business activity). The provisions of these Terms concerning consumers' right of withdrawal and complaints about non-conforming goods also apply to them.
• Customer – a person placing an order in the Store.
• Product – an item offered in the Store.
• Made-to-order Product – a Product sewn after the order is placed in one of the standard sizes offered in the Store.
• Custom-made Product – a Product made to the Customer's individual measurements or altered at the Customer's request (e.g. a different length or colour) – the "CUSTOM-MADE" option.
• Business days – Monday to Friday, excluding public holidays in Poland.

3. Electronic services

3.1. Free of charge, the Seller provides: browsing the Store, the order form, the Customer account (order history and return requests), the newsletter, the wishlist and the option to post product reviews.

3.2. Technical requirements: a device with Internet access, an up-to-date web browser with cookies and JavaScript enabled, and an active e-mail address.

3.3. The Customer must not provide unlawful content.

3.4. The Customer account and the newsletter are provided for an indefinite period. The Customer may terminate them at any time without giving a reason – by deleting the account (or asking us to do so at help@bedravintage.com) or by clicking the unsubscribe link in the newsletter. Other electronic services end when the Customer leaves the Store or completes the order form.

3.5. Complaints about electronic services may be sent to help@bedravintage.com. The Seller will reply within 14 days.

4. Orders and conclusion of the contract

4.1. Orders can be placed 24 hours a day, 7 days a week, using the order form. The Customer selects the Product and its size (or the CUSTOM-MADE option), the delivery country and method, and the payment method, and provides the data needed to fulfil the order.

4.2. Before placing the order, the Customer sees the total price of the Products, the delivery cost and any other costs. The order is placed by clicking the button confirming the obligation to pay.

4.3. The sales contract is concluded when the Customer receives an e-mail confirming acceptance of the order. This confirmation, together with these Terms, constitutes confirmation of the contract on a durable medium.

4.4. Custom-made Products: after the order is placed, the Seller contacts the Customer by e-mail to agree on the measurements and details. Production starts once they have been agreed.

5. Prices and payment

5.1. Prices are shown in the currency selected in the Store and include VAT where applicable. The delivery cost is shown before the order is placed.

5.2. For orders delivered to the United States and the United Kingdom, import duties and customs charges are paid by the Seller (DDP); for the USA they are included in the product prices. For deliveries to other countries outside the EU, import duties and local taxes may be charged by the customs authority or the carrier and are paid by the recipient.

5.3. Whenever the price of a Product is reduced, the Store also shows the lowest price of that Product in the 30 days before the reduction.

5.4. The payment methods available for the delivery country are shown at checkout (in particular payment cards, Apple Pay, Google Pay, PayPal, Klarna, Przelewy24 and BLIK). Payments are processed by the respective payment service providers. Payment is due when the order is placed.

6. Fulfilment and delivery

6.1. Products in stock are usually dispatched within 1 business day of payment. Made-to-order Products are usually ready for dispatch within 4–10 business days and Custom-made Products within approximately 1.5–3 weeks. The expected time is shown on the Product page.

6.2. Products are delivered by courier (DPD, FedEx or UPS) with a tracking number. Delivery countries, costs and transit times are described on the Shipping & Delivery page.

7. Right of withdrawal

7.1. A Consumer (and an Entrepreneur with consumer rights) may withdraw from the contract within 14 days without giving any reason. The period starts on the day the Consumer, or a third party indicated by them other than the carrier, takes possession of the Product; for an order of several Products delivered separately, from taking possession of the last one.

7.2. To withdraw, it is enough to send an unequivocal statement before the deadline. The easiest way is the "Request return" button in the Customer account: log in with the e-mail address used for the order (no password is needed – we send a one-time code), open the order and select the items and the reason. You can also write to help@bedravintage.com (subject: "RETURN" + order number) or send a letter. The model withdrawal form at the end of these Terms may be used, but is not obligatory. The Seller will confirm receipt of the statement by e-mail without delay.

7.3. The Consumer must send the Product back without undue delay and no later than 14 days after withdrawing. The Seller provides the return address in the confirmation e-mail. Please put a note with the order number in the parcel so that we can identify the return – no printed form is needed. The direct cost of returning the Product is borne by the Consumer.

7.4. The Seller will refund all payments received, including the cost of delivery (except for additional costs resulting from choosing a delivery method other than the cheapest standard delivery offered), without undue delay and no later than 14 days after receiving the withdrawal statement. The refund is made using the same payment method, unless the Consumer agrees otherwise. The Seller may withhold the refund until it receives the Product back or proof that it has been sent, whichever occurs first.

7.5. The Consumer is liable for any reduction in the value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning. Trying it on as in a shop is fine; wearing, washing or removing the labels may reduce its value.

7.6. The right of withdrawal does not apply to Custom-made Products, i.e. non-prefabricated goods made to the Consumer's specifications or serving to satisfy their individual needs (Art. 38(1)(3) of the Polish Consumer Rights Act of 30 May 2014). This does not affect the Consumer's rights if the Product is not in conformity with the contract.

7.7. Exchanges: if you would like a different size or another Product, request a return in your Customer account and add the size you need in the comment, or write to help@bedravintage.com (subject: "EXCHANGE" + order number) – we will arrange it. Exchanges are voluntary and do not limit the right of withdrawal.

8. Complaints – non-conformity of goods

8.1. The Seller is liable to the Consumer for any lack of conformity of the Product with the contract that exists at the time of delivery and becomes apparent within 2 years of that time.

8.2. If the Product is not in conformity with the contract, the Consumer may request its repair or replacement and, under the conditions set out in the Polish Consumer Rights Act, a price reduction or withdrawal from the contract.

8.3. Complaints may be sent to help@bedravintage.com or by post to the Seller's address. Please include the order number, a description of the problem and your request; photos are helpful but not required.

8.4. The Seller will respond to a complaint within 14 days of receiving it. The costs of repair, replacement or returning a non-conforming Product are borne by the Seller.

8.5. In relation to Customers who are neither Consumers nor Entrepreneurs with consumer rights, liability under the statutory warranty (rękojmia) is excluded.

9. Product reviews

9.1. Reviews in the Store are collected via the Judge.me app. Reviews marked as verified come from customers who bought the Product in the Store – Judge.me checks them against the order. Reviews without this mark have not been verified.

9.2. The link to reviews on Etsy leads to our BedraVintage shop on Etsy, where reviews can only be posted by buyers of the item.

10. Out-of-court dispute resolution

10.1. A Consumer may use out-of-court methods of resolving complaints and pursuing claims, e.g. the permanent consumer arbitration courts at the Provincial Inspectors of Trade Inspection, mediation conducted by the Provincial Inspector of Trade Inspection, or the help of a municipal or district consumer ombudsman. A list of these bodies is available at polubowne.uokik.gov.pl. Consumers from other EU countries may contact the European Consumer Centre in their country. The Seller agrees to take part in out-of-court resolution of consumer disputes.

11. Personal data

The controller of personal data is the Seller. Details are in the Privacy & Cookie Policy.

12. Final provisions

12.1. The Seller may amend these Terms for important reasons (e.g. changes in the law, payment or delivery methods). Changes will be announced in the Store at least 7 days in advance; registered Customers will also be informed by e-mail and may terminate the account agreement. Orders placed before a change are governed by the Terms in force when the order was placed.

12.2. Polish law applies to contracts concluded via the Store. For Consumers, this choice does not deprive them of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.

12.3. These Terms do not exclude or limit any rights of Consumers under mandatory provisions of law; any doubts are resolved in favour of the Consumer.

12.4. These Terms apply from 14 October 2026. Contracts concluded earlier are governed by the terms in force at the time.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: BEDDRA sp. z o.o., ul. Twarda 18, 00-105 Warsaw, Poland, help@bedravintage.com

I hereby give notice that I withdraw from my contract of sale of the following goods: ……………………
Ordered on / received on: ……………………
Order number: ……………………
Name of consumer: ……………………
Address of consumer: ……………………
Signature of consumer (only if this form is sent on paper): ……………………
Date: ……………………