EXCHANGE AND RETURNS

RETURNS – 14 DAYS

You can return your order within 14 days of receiving it, without giving a reason. There is nothing to print.

1. Request a return. Log in to your account with the e-mail address from your order (we'll send you a one-time code – no password needed), open the order, click Request return and choose the items and the reason.
2. Wait for our e-mail. We confirm your request and send you the return address, usually within 1 business day.
3. Send the parcel within 14 days of your request. Put a note with your order number inside, so we know it's yours. The cost of sending it back is covered by you.
4. Get your refund. We refund the price of the item and the original standard delivery cost within 14 days of your request, to the same payment method. We may wait until the parcel reaches us or you send us proof of postage.

Prefer e-mail? Write "RETURN" + your order number to help@bedravintage.com – it works just as well. You can also use the model form below, but you don't have to.

• Please try items on as you would in a shop. You are responsible for any loss in value caused by handling beyond that (e.g. wearing, washing or removing labels).
• For orders shipped DDP (USA, UK), duties are paid by us. For other countries outside the EU, import duties charged by your customs office are not collected by us and cannot be refunded by us.

EXCHANGES

Need a different size or another piece? Request a return in your account and add the size you'd like in the comment – or e-mail "EXCHANGE" + your order number to help@bedravintage.com. We'll arrange it.

CUSTOM-MADE PIECES

Custom-made pieces – made to your measurements or altered at your request (e.g. a different length or colour) – cannot be returned or exchanged: the right of withdrawal does not apply to goods made to the consumer's specifications. This does not affect your rights if the item is faulty or not as described.

COMPLAINTS

If an item is faulty or not in conformity with the contract, write to help@bedravintage.com with your order number and a description of the problem (photos help, but are not required). You can ask for a repair or replacement and, in the cases provided by law, a price reduction or a refund. We reply within 14 days and cover the cost of returning a faulty item. Our liability for non-conformity lasts 2 years from delivery.

Full rules: Terms and Conditions (sections 7–10).

MODEL WITHDRAWAL FORM

(optional – complete and return this form only if you wish to withdraw from the contract and prefer not to use your account or e-mail)

To: BEDDRA sp. z o.o., ul. Twarda 18, 00-105 Warsaw, Poland, help@bedravintage.com

I hereby give notice that I withdraw from my contract of sale of the following goods: ……………………
Ordered on / received on: ……………………
Order number: ……………………
Name of consumer: ……………………
Address of consumer: ……………………
Signature of consumer (only if this form is sent on paper): ……………………
Date: ……………………

Seller: BEDDRA sp. z o.o., ul. Twarda 18, 00-105 Warsaw, Poland · KRS 0001180468 · NIP 5253051415 · Share capital: PLN 5,000 · help@bedravintage.com