EXCHANGE AND RETURNS

EXCHANGE 

You're welcome to exchange anything you like, except for custom-made orders tailored to your specifications. Need a different size? No problem. Prefer to swap for a different item? Absolutely.

We currently don’t process exchanges automatically, so just drop us a message, and we’ll be happy to assist: help@bedravintage.com

RETURNS

You have 14 days from the day you receive your goods to return your purchase. :)

Returns Policy:

* Remember that the only thing you have to do is to send us a declaration of withdrawal from the purchase contract and the package with the dress/blouse etc back to us within 14 days so that we can accept your return.

* We accept returns for items that are unworn, unwashed, and in new condition with original tags still attached.

* Returns need to be initiated online and sent via your local post office within 14 days of receiving your order.

* Please note, BEDDRA cannot refund duties or taxes paid on international orders, and items that have been altered are not eligible for returns or exchanges. 

Important: address used for returns and complains is different from our company registered address. Contact us before return to be sure you have the right address! Write to us: return@bedravintage.com

Return shipments sent to the company's address / incorrect address could not be considered and the purchaser will be charged all additional fees.

Custom-made products are not refundable.

In accordance with the Terms and Conditions: The right to withdraw from a contract concluded off-premises or remotely is not entitled to the Consumer in respect of contracts: in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy individual needs. 

Which in this case means, for example: sewing the dress to the customer's individual size, changing the length of the dress, changing the appearance of the dress, changing the appearance of dress elements. e.t.c

COMPLAINTS

In case of what’s been stated above, you are entitled to contact us of any complaint you may have.

Be advised that as per the European Union Regulation 524/2013 on online dispute resolution, which is applied to the out-of-court resolution of disputes initiated by consumers, you can use this online ODR platform: http://ec.europa.eu/consumers/odr in such cases.