EXCHANGE AND RETURNS

EXCHANGE 

You're welcome to exchange anything you like, except for custom-made orders tailored to your specifications. Need a different size? No problem. Prefer to swap for a different item? Absolutely.

We currently don’t process exchanges automatically, so to initiate an exchange, please email "EXCHANGE" + your order number at help@bedravintage.com. 

RETURNS

You have 14 days from the day you receive your goods to return your purchase. :)

To initiate a return, please email "RETURN" + your order number at help@bedravintage.com. 

Returns Policy:

•  Remember that the only thing you have to do is to send us a declaration of withdrawal from the purchase and the package with the dress/blouse etc back to us within 14 days so that we can accept your return.
• We accept returns for items that are unworn, unwashed, and in new condition with original tags still attached.
•  Returns need to be initiated online and sent via your local post office within 14 days of receiving your order.
•  Please note, BEDRA VINTAGE cannot refund duties or taxes paid on international orders, and items that have been altered are not eligible for returns or exchanges. 

Important: address used for returns and complaints is different from our company registered address. Contact us before return to be sure you have the right address! 

Custom-made products are not refundable.

The statutory right of withdrawal does not apply to non-prefabricated goods made to the customer’s individual specifications or clearly personalised.

This includes garments made to individual measurements or altered at the customer’s request, such as changes to the length, design, construction or other individual features of the garment.

Only products that have actually been made or altered according to the customer’s individual specifications are covered by this exception.

This exception does not affect your statutory rights if the item is faulty, damaged or not in conformity with the contract.

REFUNDS:

Refunds will be processed using the same payment method as the original transaction. The refund will be issued within 14 days.

COMPLAINTS

If your item is faulty, damaged or not in conformity with the contract, please contact us at help@bedravintage.com.

Please include your order number, a description of the issue and, where relevant, photographs showing the problem.

We will review your complaint and respond in accordance with applicable consumer law. Your statutory consumer rights remain unaffected.

We always aim to resolve complaints directly. Consumers residing in the European Union may also seek assistance from the European Consumer Centre in their country or an appropriate alternative dispute resolution body.